Q. The iPad specific version crashes!
A. I have just discovered that if you use the “Sky At Start” option, the app can crash if you access Settings, Find or Data without first opening the main view (the view with the Orrery etc). To resolve this issue, please do not use Sky At Start, or always visit the main screen first. An update – which also includes ISS Tracking – will be available soon. Sorry for the inconvenience!
Q. The app hangs when I launch it or it behaves weirdly!
A. If this happens when using Pocket Universe, please try the following:
1. Restart your iPad, iPod Touch or iPhone: press and hold the power button until the “slide to power off” message appears. Then restart.
2. From within the App, go to Settings and Reset. Then restart the App.
3. Delete the App, and then re-download it from the App Store (not from a computer). This will clear out any old preferences. You won’t be charged for downloading it again.
Q. The iPad version doesn’t work in landscape mode..
A. Please make sure you have the latest version. Landscape mode is fully supported.
Q. Motion Tracking is broken!
A. Version 3.3 of Pocket Universe introduced a bug in the motion tracking for non-iPhone 4 users. This was fixed in version 3.4, so please download it as soon as possible.
Q. How do I get to Settings in the iPhone/Universal version?
A. Tap the little (i) in the top right.
Q. Pocket Universe seems to crash on me!
A. Please reset your device before running Pocket Universe – it uses a lot of memory. To reset your device (which will NOT lose any data) simply hold the Power and Home buttons until the “Slide to power off” message appears. Then restart. This will free up memory.
Q. When using the iPad version and opening the third page of settings, the program crashes..
A. There is a bug in the older versions when selecting a new Theme. This has been fixed in version v2.3 and above.
Q. Which version should I get, the iPhone version, or the iPad version?
A. If you already have the iPhone version, the latest update will run as a Universal app on the iPad (that is, full-screen without pixel-doubling). If you like it, use it. I have created an iPad specific version which has more graphics and a larger scale user interface. If you only have an iPad, I would recommend you get this version. It takes up more storage space, as the graphics are larger.
Q. The rotational/orbit information about the Moon is wrong in the Planets view!
A. Yes, this is fixed in the latest versions.
Q. The Moons of Jupiter seem to be in the wrong place!
A. Yes, this has been fixed in the current versions.
Q. I’m running Pocket Universe under OS4, and when I use the multitasking to return to it, it just shows a blank screen. What happened?
A. After double-tapping the Home button, tap-and-hold the Pocket Universe icon that is displayed in the multitasking view to quit it, and then restart. If it doesn’t appear in the list of running apps, try launching another app first. If all else fails, hold the Power and Home buttons until the “Slide to power off” message appears, and then hold only the Home button down. This will quit any frozen application, allowing you to restart them.
Q. When I start the app, the Rise and Set times for the Sun are just wrong.
A. Please be certain that you have set your location correctly from Settings. If you have updated from a previous version, try using the Reset option from Settings to clear out older configuration files and start again. Quit and relaunch the app. Once it launches knowing your location, the times should be correct.
Q. I can’t get the motion feature to work!
A. Make sure you have pressed the Motion button on the Virtual Sky view to enable motion tracking.
Q. The tracking seems off..
A. Make sure your iPhone Compass is aligned (use the Compass App). If it’s still off, activate the motion adjustment feature under Settings, and then you can compensate for any bad alignments.
Q. Your program claims to be localized, but I can still see English!
A. The program has been evolving rapidly, and so some user interface elements and support files are still in English. However, the solar system object names and constellation names are localized. As time goes by, more localization will be added.
Q. I still have a question / want to report a bug.
A. Go to the About screen, and then tap the button to send an email. Or tap here. I’m usually pretty good at replying.